Plesk for Windows
kb: technical
ABT: Group A
Applicable to:
- Plesk for Windows
Symptoms
- Cannot export MS SQL dump in Plesk ( Subscriptions > example.com > Databases > Export dump ):
PLESK_ERROR: Unable to export a dumps: Unable to backup database
Unable to open network connection: The user name or password is incorrect (Error code 21) -
The same error is observed during adding a remote database under Tools & Settings > Database Servers;
- Changing password for the database user does not take any effect.
Cause
The Username or password specified for the MS SQL user is invalid.
Resolution
Update user credentials for MS SQL server in Plesk:
-
Go to Tools & Settings > Database Servers.
- Click on the host name of needed MS SQL server:
- Go to Settings and specify a new password under Authentication section.
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