Unable to change the subscriber of a subscription: Picker not supported

Created:

2017-08-01 10:59:36 UTC

Modified:

2017-08-16 16:48:54 UTC

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Unable to change the subscriber of a subscription: Picker not supported

Applicable to:

  • Plesk Onyx for Windows

Symptoms

  • When trying to change the subscriber of a subscription under Subscriptions > select example.com > Change Subscriber , the operation failed with the following error:

    Internal error: Picker not supported 
    Message Picker not supported
    File UIPointer.php
    Line 639
    Type PleskFatalException
  • In the Plesk interface, another error is shown:

    PLESK_ERROR: Error: Unable to add the _sip._tls.example.com. IN SRV sipexample.com. record to zone example.com: DNS record already exists.

Cause

Inconsistency in psa database.

Resolution

  1. Connect to the server using RDP .
  2. Create Plesk database dump .
  3. Open CLI, access psa database and delete the duplicate record from the dns_recs table:

    MYSQL_WIN: > plesk db
    mysql> SELECT id,host FROM dns_recs WHERE host="_sip._tls.example.com.";
    +-------+------------------------+
    | id    | host                   |
    +-------+------------------------+
    | 10217 | _sip._tls.example.com. |
    | 10222 | _sip._tls.example.com. |
    +-------+------------------------+
    2 rows in set (0.00 sec)
    mysql> DELETE FROM dns_recs WHERE id=10217;
    Query OK, 1 row affected (0.03 sec)

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