Option "Convert to Customers" does not work under additional adminitrator account: the format is corrupted

Created:

2017-01-30 22:18:14 UTC

Modified:

2017-08-08 13:46:03 UTC

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Option "Convert to Customers" does not work under additional adminitrator account: the format is corrupted

Symptoms

Unable to convert a reseller to customer under an additional administrator account in case reseller has at least 1 subscription: the format is corrupted

The window that is opened after clicking on "Convert to Customers" has incorrect format.

Cause

This is a bug with ID #PPP-17783 that has been fixed in Plesk Onyx

Resolution

1. Download the custom fix attached and unpack it: ResellerController.php

2. Create a backup of ResellerController.php file:

# cp /usr/local/psa/admin/application/admin/controllers/ResellerController.php /usr/local/psa/admin/application/admin/controllers/ResellerController.php_backup

3. Replace the file in /usr/local/psa/admin/application/admin/controllers/ with unpacked custom fix.

Workaround

Create a new customer and сhange the owner of subscription(s) from a reseller to the customer.


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