Cannot add Plesk server to the list in WHMCS: Curl error: [7] Failed to connect to example.com port 8443: Connection timed out.

Created:

2017-07-31 18:54:43 UTC

Modified:

2017-08-08 19:14:20 UTC

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Cannot add Plesk server to the list in WHMCS: Curl error: [7] Failed to connect to example.com port 8443: Connection timed out.

Symptoms

  1. Cannot add Plesk server to the list in WHMCS. It fails with the error:
    2017-08-01_02_02_50-Plesk_Support_-_Agent.png
  2. Hostname of the server does not get resolved to any IP address.

Cause

DNS records for the server hostname are not propagated yet.

Resolution

Wait until DNS records are successfully propagated. It can take up to 72 hours.

To check if it is done, use the following command:

# nslookup example.com
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