Customers cannot create orders in online shop

Created:

2017-01-29 18:45:05 UTC

Modified:

2017-08-08 13:41:34 UTC

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Customers cannot create orders in online shop

Applicable to:

  • Plesk Onyx for Windows

Symptoms

- Customers cannot create orders in online shop, it fails with the error:

[Microsoft][ODBC Microsoft Access Driver] Operation must use an updateable query. 

- Microsoft Access database is used to store the website's data and it is located out of the DocumentRoot folder.

Cause

Insufficient permissions for subscriptions IWPG_<sys_user> IIS Worker Process Group

Resolution

Set Write permissions for IWPG_<sys_user> IIS Worker Process Group on the database file and for the folder, which contains this file.

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