Mail messages with different 'smtp.mailfrom' and 'from' do not pass the DMARC filter and go to spam

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    Tom Tonic

    What would I do for the combination Plesk Onyx 17.8 on Ubuntu 14.04? T/T

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    Robert Asilbekov

    @Tom Tonic The hotfix does not depend on the version, so it should not break the Plesk. However, if you facing the same issue on Plesk Onyx 17.8 on Ubuntu 14.04, I would like to recommend you to create a support request to look closer.

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    Salecroix Charly

    Hi, what would I do for the combination Plesk Onyx 17.8.11 on Debian 8.11?

    Mail messages from Mailchimp do not pass the DMARC filter and rejected by dmarc handler. As can be observed in /var/log/maillog:

    Nov 23 17:49:57 server dk_check[35313]: Starting the dk_check filter...
    Nov 23 17:49:57 server dk_check[35313]: DKIM verify result: DKIM verification (d=mailchimp.com, 1024-bit key) succeeded
    Nov 23 17:49:57 server dmarc[35314]: Starting the dmarc filter...
    Nov 23 17:49:57 server spamd[9308]: prefork: child states: II
    Nov 23 17:49:57 server dmarc[35314]: DMARC: REJECT message for user@example.com
    Nov 23 17:49:57 server postfix-local[35310]: message discarded by a mail handler



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    Robert Asilbekov

    @Salecroix Charly 

    First of all, we need to understand is it the same issue or another one, as the bug was fixed in 17.5. So I would like to recommend you referring the troubleshooting steps from 

    https://dmarcian.com/start-dmarc/  and https://dmarc.org/wiki/FAQ to get some additional details. If it will not help to shed light on the issue, you you may submit a request to support: How to submit a request to Plesk support?

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    Salecroix Charly

    @Robert Asilbekov

    Hi Robert Asilbekov,

    Indeed, is it the same issue as the bug was fixed in 17.5.
    I followed the problem solving procedure for "Plesk Onyx 17.8 on CentOS 7", CentOS getting closer to Debian.
    So I can tell you that by following this procedure the problem is now solved and Mailchimp's mail messages now pass the DMARC filter.

    I invite you to test the resolution of the problem by yourself and to provide to all users experiencing this problem in Debian this solution.

    Have a niceday everybody.

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    Robert Asilbekov

    @Salecroix Charly

    The article has been updated with hotfixes for Plesk Onyx 17.8 on Debian 8, Ubuntu 14

     

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