No subscription can be migrated: Failed to convert auxiliary users

Created:

2017-07-28 18:01:11 UTC

Modified:

2017-08-16 16:52:42 UTC

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No subscription can be migrated: Failed to convert auxiliary users

Applicable to:

  • Plesk Onyx for Linux

Symptoms

Unable to migrate subscriptions. The following error appears in Plesk > Extensions > Plesk Migrator :

PLESK_ERROR: Failed to convert auxiliary users Cause: 'NoneType' object has no attribute 'tag' That is a critical error, migration was stopped.

Cause

This is Plesk Migrator bug with ID PMT-3876 which is planned to be fixed in future Plesk Migrator updates.

Resolution

As a workaround:

  1. Log in to the destination server via SSH .
  2. Download and apply the patch using the following commands(patch will be applied to the required file creating the backup):

    # cd /usr/local/psa/
    # wget http://autoinstall.plesk.com/panel-migrator/patches/PMT_3876
    # patch -p0 -b < PMT_3876

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