Unable to syncronize a mailbox with Outlook: Mail handler 'check-quota' said: 452:4.2.2 Mailbox full

Created:

2017-01-26 23:29:22 UTC

Modified:

2017-08-08 13:18:04 UTC

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Unable to syncronize a mailbox with Outlook: Mail handler 'check-quota' said: 452:4.2.2 Mailbox full

Applicable to:

  • Plesk Onyx for Linux

Symptoms

Unable to syncronize a mailbox with a mail client.

The mailbox quota is set to Unlimited or is not increased.

The following error appears in /var/log/maillog:

505 postfix/pipe[17519]: 7AEB011C1531: to=<johndoe@example.com>, relay=plesk_virtual, delay=25950, delays=25950/0/0/0.12, dsn=4.3.0, status=deferred (temporary failure. Command output: Mail handler 'check-quota' said: REPLY:452:4.2.2 Mailbox full 4.2.1 Message can not be delivered at this time )

The same error may appear when trying to send an email to johndoe@example.com.

Cause

File /var/qmail/mailnames/example.com/johndoe/Maildir/maildirsize is corrupted.

Resolution

  1. Connect to the server using SSH.
  2. Remove maildirsize file:
    # rm /var/qmail/mailnames/example.com/johndoe/Maildir/maildirsize

    where example.com - is the name of required domain
    johndoe - is the name of required mailbox.
  3. Recreate this file by setting some custom value of Mailbox size for johndoe@example.com mail account in Home > Subscriptions > example.com > Mail > Email Addresses > johndoe@example.com and reverting it back to previous value.
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