Applicable to:
- Plesk for Linux
- Plesk for Windows
Symptoms
-
A website hosted on a Plesk server is not accessible via HTTPS:
CONFIG_TEXT: Server not found
CONFIG_TEXT: Could not locate remote server
CONFIG_TEXT: This page can’t be displayed
CONFIG_TEXT: This site can’t be reached
-
Web Server's Default Page may be shown instead of the site's content.
- The Let's Encrypt certificate can not be issued for the domain in Domains > example.com > SSL/TLS Certificates with the following error:
PLESK_ERROR: Could not issue an SSL/TLS certificate for example.com Details Could not issue a Let's Encrypt SSL/TLS certificate for example.com Details No domains have passed validation
-
The website works properly over HTTP or redirects to HTTPS:
# curl -I http://example.com/ -v
.
* About to connect() to www.example.com port 80 (0)
* Trying 203.0.113.2... connected
.........
< Location: https://example.com/
Location: https://example.com/
Cause
SSL/TLS support option is disabled for the domain but a redirection to HTTPS might have been enabled in the website configuration/code.
Resolution
-
Go to Domains > example.com > Hosting Settings and enable the option SSL/TLS support:
Comments
3 comments
Hey Alexander,
Many thanks for this tuto!
I have a website in plesk, currently not accessible through navigators (FIrefox, Chrome, Safari).
I tested the commands you gave above, eery answres on my command line are okay, but the website is not accessible through navigator.
My registrar have configured the DNS, NS adresses, and they seems OK.
Do you have any other idea for this kind of issues?
Here is the domain name: deeplinkin.com
Regards,
Ibrahima.
Hi @Ibrahima,
What is the error message you are facing on attempt to open this website in browser?
Depending on the error message, try searching for the articles in our knowledge base article.
I don't have a choice that i can check SSL/TLS support
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