Unable to create new mailbox: mailmng failed: MEAOPO.Mailbox.AddMailbox failed for name=user and domain example.com

Created:

2017-01-24 11:14:45 UTC

Modified:

2017-08-16 15:46:06 UTC

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Unable to create new mailbox: mailmng failed: MEAOPO.Mailbox.AddMailbox failed for name=user and domain example.com

Applicable to:

  • Plesk for Windows

Symptoms

Creating new mailbox with name 'user' for domain example.com results in the following error:

Error: Unable to update the mail account properties:mailmng failed: MEAOPO.Mailbox.AddMailbox failed for name=user and domain example.com [example.com] at (MailEnable::MailEnableMailName::MailEnableMailName line 30) at execute console command --add-mailname(vconsoleapp::start line 100) at execute "C:\Program Files (x86)\Parallels\Plesk\admin\bin\mailmng.exe" --add-mailname "--domain-name=example.com" "--mailname=user" "--password=*"(vconsoleapp::run line 117) (Error code 1) 

Mailbox was not created.

Cause

Mailbox with such name already exists in MailEnable.

Resolution

  1. Connect to the server using RDP
  2. Open MailEnableAdmin utility on the affected server.
    mail0.png
  3. Open MailEnable Management > Post Offices > example.com > Mailboxes .
  4. Delete mailbox with name 'user'.
    mail.png
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