Unable to update Plesk: The installation of the package failed with code 1603

Symptoms

• Unable to update Plesk. One of the following errors can be found in Plesk installer:
  

  CONFIG_TEXT: MSI: Error! The specified account already exists.
  Failed to install 'C:\ParallelsInstaller\parallels\PANEL-WIN_17.0.17\dist-msi-Microsoft-2003-i386\plesk-l10n_mu013.msi': Fatal error during installation. (Error code 1603)
  ERROR: The installation of the package 'plesk-l10n' failed with code 1603. (upgrade: Upgrading Plesk additional locales...)
  Not all packages were installed.
  Please contact product technical support.
  exit status 1

  OR

  CONFIG_TEXT: Execution failed. Command: ai.exe Arguments: Array ( [0] => --select-product-id [1] => panel [2] => --select-release-current [3] => --upgrade-installed-components ) Details: ERROR: The installation of the package 'plesk-db-upgrader' failed with code 1603. (upgrade: Upgrading Plesk DB upgrader...) Not all packages were installed. Please contact product technical support.

  Note: The package name in the output may vary

• Also, the following errors can be found in C:\ParallelsInstaller\autoinstaller3.log log file:
  

  CONFIG_TEXT: MSI (04): Property(S): SourcedirProduct = {AA541393-EA1C-4BA1-99D7-41CDE40110BF}
  MSI (04): === Logging stopped: 1/24/2017 14:10:41 ===
  Package action: InstallMsiPackage, package: plesk-l10n, exec time: 88 sec. desc: file='C:\ParallelsInstaller\parallels\PANEL-WIN_17.0.17\dist-msi-Microsoft-2003-i386\plesk-l10n_mu013.msi', command-line='REINSTALL=ALL REINSTALLMODE=vmscd ADDLOCAL=ALL ALLUSERS=1 ARPSYSTEMCOMPONENT=1 REBOOT=R AUTOINSTALLER=1'
  Failed to install 'C:\ParallelsInstaller\parallels\PANEL-WIN_17.0.17\dist-msi-Microsoft-2003-i386\plesk-l10n_mu013.msi': Fatal error during installation. (Error code 1603)
  Action '<install-msi-package command-line="REINSTALL=ALL REINSTALLMODE=vmscd ADDLOCAL=ALL ALLUSERS=1 ARPSYSTEMCOMPONENT=1 REBOOT=R AUTOINSTALLER=1" />' failed with error 1603(0x00000643)
  Error: The installation of the package 'plesk-l10n' failed with code 1603. (upgrade: Upgrading Plesk additional locales...)
  Not all packages were installed.
  Please contact product technical support.

  Or

  CONFIG_TEXT: MSI: Error! Error 1714.The older version of MySQL Connector/ODBC 3.51 cannot be removed. Contact your technical support group.
  ...
  MSI (09): Application: {C0EED196-57F3-46B7-AC3B-B2DD45B01A43}, Command line: UPGRADINGPRODUCTCODE={216B40EF-9DFE-4207-A7C1-0DBE818ACE82} CLIENTPROCESSID=4436 CLIENTUILEVEL=3 MSICLIENTUSESEXTERNALUI=1 REMOVE=ALL
  ...
  Action '' failed with error 1603(0x00000643) Error: The installation of the package 'mysql-odbc' failed with code 1603. (upgrade: Upgrading MySQL ODBC 3.51 driver...) Not all packages were installed. Please contact product technical support.

• Previously the content of the folder C:\ParallelsInstaller was manually cleaned up (some .msi packages were removed)

Cause

This is a Plesk bug #PPPM-7937 that will be fixed in future Plesk updates.

Resolution

1. Connect to the server via RDP

2. Launch command prompt cmd.exe as Administrator from Start

3. Remove corrupted package by using MsiExec.exe and the GUID mentioned in the error message in C:\ParallelsInstaller\autoinstaller3.log log file:

   C:\> MsiExec.exe /X{AA541393-EA1C-4BA1-99D7-41CDE40110BF} AUTOINSTALLER=1

   Note: If the package cannot be deleted because the MSI file is missing, download the MSI again from https://autoinstall-win.plesk.com/ and put it in the proper folder, for example C:\ParallelsInstaller\parallels\PANEL-WIN_17.0.17\dist-msi-Microsoft-2003-i386\

4. Re-run update.