Applicable to:
- Plesk Onyx for Windows
Symptoms
-
Unable to update Plesk. One of the following errors can be found in Plesk installer:
CONFIG_TEXT: MSI: Error! The specified account already exists.
Failed to install 'C:\ParallelsInstaller\parallels\PANEL-WIN_17.0.17\dist-msi-Microsoft-2003-i386\plesk-l10n_mu013.msi': Fatal error during installation. (Error code 1603)
ERROR: The installation of the package 'plesk-l10n' failed with code 1603. (upgrade: Upgrading Plesk additional locales...)
Not all packages were installed.
Please contact product technical support.
exit status 1
CONFIG_TEXT: Execution failed. Command: ai.exe Arguments: Array ( [0] => --select-product-id [1] => panel [2] => --select-release-current [3] => --upgrade-installed-components ) Details: ERROR: The installation of the package 'plesk-db-upgrader' failed with code 1603. (upgrade: Upgrading Plesk DB upgrader...) Not all packages were installed. Please contact product technical support.
Note: The package name in the output may vary
-
Previously the content of the folder
C:\ParallelsInstaller
was manually cleaned up (some.msi
packages were removed).
Cause
Product issue:
-
#PPPM-7937 "Fixed the issue where the installation of the Plesk update #39 sometimes failed with a “MSI: Error! The specified account already exists.” error."
Fixed in:- Plesk Onyx 17.8 17 April 2018 (Windows)
- Plesk Onyx 17.5 05 February 2018 (Windows)
Resolution
Please consider updating your server:
Workaround
If update is not possible for some reason you may try the following
Note: This issue has been fixed in Plesk Onyx 17.5.3 Update 40 and in Plesk Onyx 17.8.11. Consider updating or upgrading your server (Plesk Upgrade Guide, Installing Plesk micro-updates). If update is not possible refer to the instructions below.
-
Connect to the server via RDP
-
In
C:\ParallelsInstaller\autoinstaller3.log
find the package GUID which looks like below in log text:CONFIG_TEXT: MSI (04): Property(S): SourcedirProduct = {AA541393-EA1C-4BA1-99D7-41CDE40110BF}
MSI (04): === Logging stopped: 1/24/2017 14:10:41 ===
Package action: InstallMsiPackage, package: plesk-l10n, exec time: 88 sec. desc: file='C:\ParallelsInstaller\parallels\PANEL-WIN_17.0.17\dist-msi-Microsoft-2003-i386\plesk-l10n_mu013.msi', command-line='REINSTALL=ALL REINSTALLMODE=vmscd ADDLOCAL=ALL ALLUSERS=1 ARPSYSTEMCOMPONENT=1 REBOOT=R AUTOINSTALLER=1'
Failed to install 'C:\ParallelsInstaller\parallels\PANEL-WIN_17.0.17\dist-msi-Microsoft-2003-i386\plesk-l10n_mu013.msi': Fatal error during installation. (Error code 1603) \
CONFIG_TEXT: MSI: Error! Error 1714.The older version of MySQL Connector/ODBC 3.51 cannot be removed. Contact your technical support group.
...
MSI (09): Application: {C0EED196-57F3-46B7-AC3B-B2DD45B01A43}, Command line: UPGRADINGPRODUCTCODE={216B40EF-9DFE-4207-A7C1-0DBE818ACE82} CLIENTPROCESSID=4436 CLIENTUILEVEL=3 MSICLIENTUSESEXTERNALUI=1 REMOVE=ALL
...
Action '' failed with error 1603(0x00000643) Error: The installation of the package 'mysql-odbc' failed with code 1603. (upgrade: Upgrading MySQL ODBC 3.51 driver...) Not all packages were installed. Please contact product technical support. -
Launch command prompt
cmd.exe
as Administrator from the Windows Start menu. -
Remove the corrupted package by using
MsiExec.exe
and the GUID mentioned in the error message inC:\ParallelsInstaller\autoinstaller3.log log
file:C:\> MsiExec.exe /X{AA541393-EA1C-4BA1-99D7-41CDE40110BF} AUTOINSTALLER=1
Note: If the package cannot be deleted because the MSI file is missing, download the MSI again from https://autoinstall-win.plesk.com/ and put it in the proper folder, for example
C:\ParallelsInstaller\parallels\PANEL-WIN_17.0.17\dist-msi-Microsoft-2003-i386\
-
Re-run Plesk update.
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