Unable to update Plesk: The installation of the package failed with code 1603

Note: This issue has been fixed in Plesk Onyx 17.5.3 Update 40 and in Plesk Onyx 17.8.11. Consider updating or upgrading your server (Plesk Upgrade Guide, Installing Plesk micro-updates). If update is not possible refer to the instructions below.

1. Connect to the server via RDP

2. In C:\ParallelsInstaller\autoinstaller3.log find the package GUID which looks like below in log text:

   CONFIG_TEXT: MSI (04): Property(S): SourcedirProduct = {AA541393-EA1C-4BA1-99D7-41CDE40110BF}
   MSI (04): === Logging stopped: 1/24/2017 14:10:41 ===
   Package action: InstallMsiPackage, package: plesk-l10n, exec time: 88 sec. desc: file='C:\ParallelsInstaller\parallels\PANEL-WIN_17.0.17\dist-msi-Microsoft-2003-i386\plesk-l10n_mu013.msi', command-line='REINSTALL=ALL REINSTALLMODE=vmscd ADDLOCAL=ALL ALLUSERS=1 ARPSYSTEMCOMPONENT=1 REBOOT=R AUTOINSTALLER=1'
   Failed to install 'C:\ParallelsInstaller\parallels\PANEL-WIN_17.0.17\dist-msi-Microsoft-2003-i386\plesk-l10n_mu013.msi': Fatal error during installation. (Error code 1603) \

   ---

   CONFIG_TEXT: MSI: Error! Error 1714.The older version of MySQL Connector/ODBC 3.51 cannot be removed. Contact your technical support group.
   ...
   MSI (09): Application: {C0EED196-57F3-46B7-AC3B-B2DD45B01A43}, Command line: UPGRADINGPRODUCTCODE={216B40EF-9DFE-4207-A7C1-0DBE818ACE82} CLIENTPROCESSID=4436 CLIENTUILEVEL=3 MSICLIENTUSESEXTERNALUI=1 REMOVE=ALL
   ...
   Action '' failed with error 1603(0x00000643) Error: The installation of the package 'mysql-odbc' failed with code 1603. (upgrade: Upgrading MySQL ODBC 3.51 driver...) Not all packages were installed. Please contact product technical support.

3. Launch command prompt cmd.exe as Administrator from the Windows Start menu.

4. Remove the corrupted package by using MsiExec.exe and the GUID mentioned in the error message in C:\ParallelsInstaller\autoinstaller3.log log file:

   C:\> MsiExec.exe /X{AA541393-EA1C-4BA1-99D7-41CDE40110BF} AUTOINSTALLER=1

   Note: If the package cannot be deleted because the MSI file is missing, download the MSI again from https://autoinstall-win.plesk.com/ and put it in the proper folder, for example C:\ParallelsInstaller\parallels\PANEL-WIN_17.0.17\dist-msi-Microsoft-2003-i386\

5. Re-run Plesk update.