Websites are showing an error: You do not have permission to view this directory or page

Created:

2017-07-23 16:42:30 UTC

Modified:

2017-08-16 16:51:35 UTC

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Websites are showing an error: You do not have permission to view this directory or page

Applicable to:

  • Plesk Onyx

Symptoms

Websites hang on loading or show an error:

You do not have permission to view this directory or page.

Files cannot be opened in Domains > example.com > File manager or show an error:

Error: Unable to display the file /var/www/vhosts/example.com/httpdocs/index.html.locked: Unsupported file format.

All files on the server have .locked in name after extension, e.g. index.html.locked .

Capture1.JPG

Files included information about extorting money can be found on server:

Screenshot02.JPG

Cause

Server was hacked and files for domains were encrypted.

Resolution

Restore the whole server from the backup.

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