The System Updates does not work: The System Updates tool is already installing updates in automatic mode. Please try later.

Created:

2017-07-19 14:01:01 UTC

Modified:

2017-08-08 13:14:11 UTC

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The System Updates does not work: The System Updates tool is already installing updates in automatic mode. Please try later.

Symptoms

1. When trying to run System Updates in Plesk > Tools & Settings > System Updates the following error is shown:

The System Updates tool is already installing updates in automatic mode. Please try later.

2. When using the following command the error is shown:

# plesk sbin pum --check< 
2017-07-19 13:02:18 INFO: pum is called with arguments: ['--check']
2017-07-19 13:02:18 ERROR: Update operation was locked by another update process (Plesk installer or pum).< ;
2017-07-19 13:02:18 ERROR: Exited with returncode 100. exit status 100

3. There are several Installer processes running:

# ps aux | grep insta
root 13422 0.0 0.0 4444 784 ? S 12:38 0:00 /bin/sh -c "/opt/psa/admin/bin/autoinstaller" "--service-mode" "--enable-xml-output" "--ssl-cert" "/opt/psa/admin/conf/httpsd.pem" "--branch" "release,stable" --web-interface --with-ssl --disable-browser
root 13423 0.0 0.4 79540 19176 ? S 12:38 0:00 /opt/psa/admin/bin/autoinstaller --service-mode --enable-xml-output --ssl-cert /opt/psa/admin/conf/httpsd.pem --branch release,stable --web-interface --with-ssl --disable-browser
root 13424 0.0 0.4 70976 18832 ? S 12:38 0:00 /opt/psa/admin/bin/autoinstaller --service-mode --enable-xml-output --ssl-cert /opt/psa/admin/conf/httpsd.pem --branch release,stable --web-interface --with-ssl --disable-browser
root 14247 0.0 0.0 11744 2268 pts/0 R+ 13:00 0:00 grep insta

Cause

Plesk installer processes remain active on a server in the background for 30 minutes. It is expected behavior.

Resolution

It is required to wait for 30 minutes until processes are finished.

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