Websites stopped working after upgrade to Plesk Onyx

Created:

2017-01-19 04:21:26 UTC

Modified:

2017-08-08 13:23:01 UTC

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Websites stopped working after upgrade to Plesk Onyx

Symptoms

  • Websites stopped working after upgrade to Plesk Onyx.
  • The following warning is shown during upgrade procedure:

    Plesk pre-upgrade check
    WARNING: There are custom web server configuration templates at /opt/psa/admin/conf/templates/custom. These custom templates might be incompatible with a new Plesk version, and this might lead to failure to generate web server configuration files.Please check http://kb.plesk.com/118192 for details.

Cause

During the upgrade, custom templates have been replaced with defaults ones and all customizations that are required for websites were lost.

Resolution

  1. Review custom templates in /opt/psa/admin/conf/templates/custom_templates_before_17.0_* directory and make sure that all specified directives are valid for the current environment.
  2. Recreate web server configuration files from reviewed custom templates as it described here: Changing Virtual Hosts Settings Using Configuration Templates
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