- Plesk for Linux
Migration fails with the following error:
PLESK_ERROR: Failed to fetch basic information about resellers, clients and domains data from source servers
Cause: Command execution failed on the local server with non-zero exit code.
command: rsync -r --chmod=Fu=r,Du=rwx,go= -e 'ssh -i /usr/local/psa/var/modules/panel-migrator/sessions/20170914203347/ssh-keys/id_rsa.203.0.113.2 -p 22 -o PasswordAuthentication=no -o StrictHostKeyChecking=no -o GSSAPIAuthentication=no' /usr/local/psa/admin/plib/modules/panel-migrator/backend/lib/python/parallels/plesk/source/legacy/extras/plesk_12_5_pmm_shared/ firstname.lastname@example.org:/root/plesk_migrator/plesk_migrator-ka6ouvvryh8xnvwatok6m0deoglwnj8f/pmm_agent
exit code: 255
stderr: Permission denied (publickey,gssapi-with-mic,password).
rsync: connection unexpectedly closed (0 bytes received so far) [sender]
rsync error: unexplained error (code 255) at io.c(605) [sender=3.0.9]
That is a critical error, migration was stopped
The following error can be found in
/var/log/auth.log) file on a source server:
Authentication refused: bad ownership or modes for directory /root
Incorrect file permissions on
- Connect to the source server using SSH .
Make sure that
/rootdirectory has the following file permissions:
# ls -ld /root
dr-xr-x--- 6 root root 4096 Jul 14 23:31 /root
If not, set correct file permissions:
# chmod 550 /root