Upon restoration of a backup from Plesk 11.5 on a newer Plesk server, the customer has more extensive permissions than the reseller

Created:

2017-07-14 06:18:32 UTC

Modified:

2017-08-16 15:39:32 UTC

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Upon restoration of a backup from Plesk 11.5 on a newer Plesk server, the customer has more extensive permissions than the reseller

Applicable to:

  • Plesk 12.5

Symptoms

Upon restoration of a backup from Plesk 11.5 on a newer Plesk server, the customer has more extensive permissions than the reseller.

Cause

Bug PPPM-6726 . The separate permissions for reseller's customers were introduced on Plesk 12.0, while they were inheriting from a reseller in Plesk 11.5. Therefore, during the backup restoration, the customer permissions are set to default values.

Resolution

The bug will be fixed in one of the future product updates.

As a workaround, the customers' permissions should be set manually or synchronized with the service plan in Resellers > %reseller_name% > Customers > %customer_name% > Customize .

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