Unable to create a mail account in Plesk: mailmng failed: SOAP ERROR: GetUsers(example.com) failed

Created:

2017-01-12 17:34:18 UTC

Modified:

2017-08-17 15:09:30 UTC

1

Was this article helpful?


Have more questions?

Submit a request

Unable to create a mail account in Plesk: mailmng failed: SOAP ERROR: GetUsers(example.com) failed

Applicable to:

  • Plesk Onyx for Windows

Note: This article has the reference to the issue with the fix available:

  • #PPPM-5560 "A customer could not create a mail account for SmarterMail."
    Fixed in:
Please consider updating your server:

Symptoms

  1. The following error appears if trying to create a mail account in Plesk:

    Error: mailmng failed: SOAP ERROR: GetUsers(example.com) failed: Error code 0x803d0008. Error message: There was an error communicating with the endpoint at 'https://mail.example.com:443/Services/svcUserAdmin.asmx'.
    The size of the message being read exceeds the quota of 65536 (0x10000) bytes.
    at (WebService::Error::checkResult line 106)
    at getMailName(a.test, abilene.ca)(SmarterMail::Remote::Provider::getMailName line 146)
    at execute console command --add-mailbox(vconsoleapp::start line 122)
    at execute "C:\Program Files (x86)\Parallels\Plesk\admin\bin\mailmng.exe" --add-mailbox "--domain-name=example.com" "--mailname=user" "--password=*"(vconsoleapp::run line 139)
    (Error code 1)
  2. Remote SmarterMail Server component is using.

Cause

This is Plesk bug with ID # PPPM-5560 which is planned to be fixed in future Plesk updates.

Resolution

Attachments:

Have more questions? Submit a request
Please sign in to leave a comment.