Website shows Error 500.19: Absolute physical path is not allowed

Created:

2017-07-11 22:42:00 UTC

Modified:

2017-08-16 16:54:35 UTC

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Website shows Error 500.19: Absolute physical path is not allowed

Applicable to:

  • Plesk for Windows

Symptoms

A website is showing the following error:

HTTP Error 500.19 - Internal Server Error

Absolute physical path "C:\WINDOWS\help\iisHelp\common\404b.htm" is not allowed in system.webServer/httpErrors section in web.config file. Use relative path instead.

Cause

The absolute physical path is specified in the web.config file for the domain.

Resolution

There are two possible solutions:

  • Delete the aforementioned path from the web.config file.

Or:

  1. Go to IIS Manager > Select the server on the left navigation pane > Configuration Editor .
  2. In the Section type system.webServer/httpErrors and set allowAbsolutePathsWhenDelegated parameter to true .
  3. Press Apply .
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