Unable to change password in Roundcube

Created:

2017-07-11 04:33:56 UTC

Modified:

2017-08-16 15:54:15 UTC

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Unable to change password in Roundcube

Applicable to:

  • Plesk for Linux

Symptoms

  • Unable to change email user password in RoundCube webmail. The following message appears:

    Password cannot be saved. Server error, password not changed
  • If trying to change a password using poppassd utility the following error appears:

    # /usr/local/psa/admin/sbin/poppassd
    200 poppassd hello, who are you?
    john.doe@example.com
    200 Your password please.
    pass password
    200 Your new password please.
    newpass anotherpassword
    poppassd: PSA WARNING: Can not accept such password.
    poppassd: PSA WARNING: Can not accept such password.
    500 Server error, password not changed
  • Mail server uses encrypted passwords:

    # /usr/local/psa/admin/sbin/mail_auth_view | grep example.com
    | john.doe@example.com |  E | $5$nc2dr0gaxIR8CQML$AjcrvOP0vAFDJ3Vr2F4xtt1AFJ8f7HIyru3eACPspx. |

Cause

This is Plesk bug with ID PPPM-1389 which is planned to be fixed in future Plesk updates.

Resolution

As a workaround change a password using Plesk web interface.

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