Applicable to:
- Plesk for Windows
Symptoms
-
When changing a PHP handler of a domain or logging in to Plesk as a customer, the following error is displayed in a browser:
PLESK_INFO: Internal error:
Message ODBC error #IM003: Specified driver could not be loaded due to system error 5: Access is denied. (MySQL ODBC 3.51 Driver, C:\Program Files (x86)\MySQL\Connector ODBC 3.51\myodbc3.dll).ODBC error #IM003:
File aps_php.php
Line 12522
Type Exception -
Some websites do not work due to the handler mapping error.
Cause
The installation of MySQL ODBC 3.51 Driver is corrupted.
Resolution
-
Connect to the Plesk server via RDP.
-
Remove MySQL ODBC 3.51 Driver:
2.1. Open Control Panel from Windows Start and navigate to Programs and Features.
2.2. Select MySQL Connector/ODBC 3.51 and click uninstall.
-
Start a command prompt as an Administrator and run the following command to install MySQL ODBC 3.51 Driver:
C:\> plesk installer --select-release-current --install-component mysql-odbc
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