Unable to get ip id by address 1.2.3.4 from db in WHMCS

Created:

2017-01-10 14:20:05 UTC

Modified:

2017-08-08 13:12:49 UTC

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Unable to get ip id by address 1.2.3.4 from db in WHMCS

Issue Symptoms

When trying to create an order for a client in WHMCS the following error occurred: 

Unable to get ip id by address 1.2.3.4 from db

where 1.2.3.4 is external IP address and Plesk is using a local one

Cause

Additional admin credentials defined in WHMCS Module.

The issue was caused by a bug in WHMCS Module.

Resolution

Login into WHMCS > Product/Services > Servers > find appropriate server > in the right side click on 'Edit' > in block 'Server Details' please specify 'admin' as user and it is credentials > try to create order for a client.

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