- Plesk for Linux
- Plesk for Windows
When trying to create an order for a client in WHMCS the following error occurred:
CONFIG_TEXT: Unable to get ip id by address 22.214.171.124 from db
Where 126.96.36.199 is an IP address which does not belong to Plesk server.
Additional admin credentials defined in WHMCS Module.
The issue was caused by a bug #EXTWHMCS-41 in WHMCS Module.
Until the fix became available, the following workaround can be used to resolve the error:
Login into WHMCS.
Go to Product/Services > Servers > find appropriate server > in the right side click on Edit.
Specify 'admin' as a user in block Server Details and try to create an order for a client.