Domain is missing in Plesk but exists on a server

Created:

2017-01-09 19:37:15 UTC

Modified:

2017-08-08 13:41:15 UTC

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Domain is missing in Plesk but exists on a server

Applicable to:

  • Plesk for Windows
  • Plesk for Linux

Symptoms

  • Domain is absent in Plesk UI but directory /var/www/vhosts/example.com/ is present on the server.
  • Website is working and resolves on an IP address that is not present on the server.
  • There are no entries regarding this domain in Action log, in /var/log/plesk.panel.log and in dumps in /var/lib/psa/dumps

Cause

The website is hosted on another server.

Resolution

If it is needed that domain is resolved on a Plesk IP, create it in Plesk interface so that configuration files are handled by apache on this particular server:

1. Move /var/www/vhosts/example.com/ to another directory.
2. Create subscription example.com in Plesk UI: Subscriptions > Add Subscription .
3. Restore domain content from backed up directory in step 1 into /var/www/vhosts/example.com/

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