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Site on Plesk shows Apache default page: no index file

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Leonid Gukhman
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Plesk for Linux kb: technical ABT: Group A

Applicable to:

  • Plesk for Linux

Symptoms

  • The site shows Apache default page:
    2018-01-30_19_12_36-Apache_HTTP_Server_Test_Page_powered_by_CentOS_-_Copy.png

    The following error appears when opening a website:

    CONFIG_TEXT: 403 Forbidden by nginx

  • The output of the following command is empty:

    # ls -l /var/www/vhosts/example.com/httpdocs/ | grep index

Cause

There is no index file in the Document Root of the domain, or the expected file has a typo in the name.

Resolution

  1. Log in to Plesk.

  2. Go to Domains > example.com > File Manager and check if there is an index file of the website.

  3. Create index file in the document root directory with required content or specify custom index file under Domains > example.com > example.com > Apache & nginx Settings > Common Apache settings > Index files for the existing one to be recognized:

    3.png

    Alternatively, specify the document root under Domains > example.com > Hosting Settings to point to the directory that contains the index file.

Comments

6 comments

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  • Avatar
    Unknown User

    Please help I noticed this message comes out after I tried to log in to my account in a such site, therefore, I can't log in to that site  ... this is

    403 Forbidden

    nginx-reuseport/1.13.4
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  • Avatar
    Ivan Postnikov

    @Mohammad Ahmad

    Hello!

    Have a look at this article for your issue troubleshooting.

    In case the issue will persist, consider contacting Plesk Support.

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  • Avatar
    Unknown User

    I read all the content , nothing I find helpful to solve this problem, no practical procedure to do .... So what is the solution? I copied the link of the page to be recognized by my home-connection- net, but noting recovered 

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  • Avatar
    Unknown User

    I think the problem is within the page itself

    here it is :

    http://englishtips.org/

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  • Avatar
    Ivan Postnikov (Edited )

    @Mohammad Ahmad

    Hello!

    As I can see your website is not hosted on Plesk, please, contact the website hoster to resolve this issue.

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  • Avatar
    Unknown User (Edited )

    @Ivan Postnikov

    Hello

    This is not my website, In am just a member there.  Lastly I also noticed that it was not hosted.  In the first day I considered someone taking my name address as I saw another username logged just I opened the page and sent a question to the admin but no reply I received yet. In the second day, obviously and surely I noticed and knew that the site is not hosted. However, the problem is within the site itself. Thank you for cooperating.

    Best wishes

     

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