Plesk upgrade failed: Service 'Web Management Service' (WMSvc) failed to start

Created:

2017-01-07 17:39:03 UTC

Modified:

2017-08-08 13:41:33 UTC

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Plesk upgrade failed: Service 'Web Management Service' (WMSvc) failed to start

Applicable to:

  • Plesk for Windows

Issue Symptoms

1. Plesk upgrade failed with the following error:

Upgrading Microsoft Web Deploy... 

MSI: Error! Service 'Web Management Service' (WMSvc) failed to start. Verify that you have sufficient privileges to start system services.
Failed to install 'C:\ParallelsInstaller\parallels\PANEL-WIN_17.0.17\thirdparty-msi-Windows-any-x86_64\WebDeploy_amd64_en-US.msi': Fatal error during installation. (Error code 1603 ) ERROR: The installation of the package 'webdeploy' failed with code 1603. (upgrade: Upgrading Microsoft Web Deploy...)


2. Web Management Service service cannot be started manually from Services snap-in

3. The following error in Event Viewer:

IISWMSVC_STARTUP_UNABLE_TO_READ_CERTIFICATE


Unable to read the certificate with thumbprint 'e2302fa874bb2ca24d11f89ece6ae88524fc6d5f'. Please make sure the SSL certificate exists and that is correctly configured in the Management Service page.
Process:WMSvc
User=NT AUTHORITY\LOCAL SERVICE

Conditions

Invalid or non-selected certificate for "Management Service" in IIS Manager

Resolution

Set valid certificate for "Management Service" in IIS Manager. Go to IIS > Server Name > Management > Management Service and set SSL certificate.

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