Cannot access webmail: Internal Server Error

Created:

2017-01-07 09:42:36 UTC

Modified:

2017-08-08 13:46:17 UTC

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Cannot access webmail: Internal Server Error

Issue Symptoms

  • Browser shows the following error when trying to access webmail:

    Internal Server Error
    The server encountered an internal error or misconfiguration and was unable to complete your request.
  • The following can be found in /var/log/messages:

    DE kernel: talpa-vetting: [intercepted 30325-5879-5879] Open failed (-2), will have no stream
    DE savd: Error detected: 0x3c: Unable to write to talpa socket in /usr/sbin/suexec (namespace)
    DE kernel: talpa-deny: Error occurred while opening /usr/sbin/suexec (namespace) on behalf of process /usr/sbin/httpd[5879/5879] owned by 48(48)/48(48) <60>
  • The following can be found in /opt/sophos-av/log/savd.log:

    <log><category>log.error</category><level>NOTICE</level><domain>savscand</domain><msg>NOTIFY-ERROR-DENIED-NO-ACCESSED-PATH</msg><time>1483781293</time><arg>/usr/sbin/suexec (namespace)</arg><arg>0x3c: Unable to write to talpa socket</arg><arg>OPERATION_OPEN</arg></log>       
    

Conditions

Sophos Anti-Virus blocks Plesk functional.

Resolution

Disable Sophos Anti-Virus.

Or contact system administrator to configure Sophos Anti-Virus so that Plesk functional is not blocked.

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