Plesk Installer error: The requested URL returned error: 404 Not Found

Created:

2017-01-07 09:09:00 UTC

Modified:

2017-08-08 13:28:06 UTC

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Plesk Installer error: The requested URL returned error: 404 Not Found

Applicable to:

  • Plesk for Linux
  • Plesk for Windows

Symptoms

Attempt to upgrade Plesk or install components fails with the following error:

File downloading products.inf3: File downloading versions.inf3:

Failed to read product information from the file : Can't process products.inf3: Failed to download the package http://autoinstall-win.plesk.com/products.inf3:
The requested URL returned error: 404 Not Found

Can't process versions.inf3: Failed to download the package http://autoinstall-win.plesk.com/versions.inf3:
The requested URL returned error: 404 Not Found

Cause

Invalid IP address is set for autoinstall-win.plesk.com (or autoinstall.plesk.com for Linux). 

Resolution

For Windows:

Comment out/remove the record with invalid IP address from %windir%\System32\drivers\etc (or /etc/hosts for Linux).

127.0.0.1 localhost localhost.localdomain localhost4 localhost4.localdomain4
::1 localhost localhost.localdomain localhost6 localhost6.localdomain6
203.0.113.2 autoinstall-win.plesk.com <--This line should be removed/commented out
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