- Plesk for Linux
The website example.com (or webmail webmail.example.com) is not accessible. The following error is shown in a browser:
PLESK_INFO: This site can’t be reached
The nslookup utility (can be also launched in cmd.exe) returns the following output for the domain example.com:
# nslookup example.com 126.96.36.199
** server can't find example.com: NXDOMAIN
# nslookup webmail.example.com
** server can't find webmail.example.com: NXDOMAIN
A DNS record is present on the name server where DNS "example.com" zone is hosted:
# nslookup example.com 203.0.113.2
An A type DNS record for the domain does not exist.
A DNS record for the domain exists, but was not propagated to public DNS servers.
Name server records do not exist on a registrar side, so global DNS servers do not know where from to take server IP address to resolve a domain correctly.
Make sure that an A record for the domain example.com is present at Plesk > Domains > example.com > DNS Settings:
PLESK_INFO: example.com. A 203.0.113.2
PLESK_INFO: webmail.example.com. A 203.0.113.2
- where 203.0.113.2 - a Plesk server IP address
If one or both of these records are missing, create them with the help of this KB article.
Wait until DNS propagation is finished. This process can take up to 48 hours.
Create a DNS record for the domain on the domain registrar side: login to domain registration account and add Plesk name server (or third-party name servers):
How to configure name server for domain on registrar's side?