Unable to open website: ERR_NAME_NOT_RESOLVED

Created:

2017-07-04 12:53:57 UTC

Modified:

2017-08-16 17:23:30 UTC

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Unable to open website: ERR_NAME_NOT_RESOLVED

Applicable to:

  • Plesk Onyx for Linux

Symptoms

  • Unable to open website. The following error is shown:

    ERR_NAME_NOT_RESOLVED

    Or:

    This site can’t be reached
    example.com took too long to respond ERR_CONNECTION_TIMED_OUT
  • Unable to get DNS records with "dig" command:

    # dig +short example.com
    (empty output)
  • The DNS record is present on the name server where DNS "example.com" zone is hosted:

    # dig +short example.com @ns1.example.com 
    example.com. 3600 IN A 203.0.113.2
  • The website is accessible if open 203.0.113.2 IP address in a web browser.

Cause

  • The A type DNS record for the domain does not exist.
  • DNS record for the domain exists but was not propagated to DNS servers.

Resolution

  1. Create DNS records for the website on the domain registrar side or via Plesk using the following documentation page: Plesk as a Master DNS Server . Make sure that an A record was added.
  2. Wait until DNS propagation will be finished. It can take up to 24-48 hours.

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