On October 19, 2021, we have enabled single-sign-on for our Plesk Support Center to provide a seamless login/account experience. This implies that you’ll be able to use a single account across any of our web-facing properties.
If you had already registered your account at Plesk 360 (formerly known as My Plesk) please use one for login. Otherwise please re-register it using the same email address as your existing Zendesk login (support account). It’s essential that you use the same email address on our support center to ensure that your tickets stay attached to the same account.

Domain or webmail hosted in Plesk is not accessible: This site can’t be reached

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3 comments

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    Peter Luit

    Well, don't know if this has something to do with the above case.

    Sites with their own DNS on my server (or DNS within my network) seems to be not reachable for 3-5 minutes at random times at random locations. That started happening about a couple of days ago. There seems to have been an upgrade on Plesk. I don't know what changed.

    Some of the visitors just got a simple 'not reachable' message, others got a message to a secure connection could not be made.

    Sites on the same server but with DNS elsewhere (only ip of www directing to my server) are working fine and did not have any problems.

    Just curious if there is any connection with the post above.

    Peter Luit
    The Netherlands


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    Lev Iurev

    Hello Peter Luit,

    It is not clear whether the issue caused by DNS server or Webserver itself, not enough details. Ususally , when the issue caused by DNS the following error appears in browser:

    ERR_NAME_NOT_RESOLVED

    OR

    This site can’t be reached

    Please collect more details, for example check the /var/www/vhosts/system/domain.tld/error_log or /var/www/vhosts/system/domain.tld/proxy_error_log

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    Wessam Nabil

    I can't login the portal ,I get the msg " this site can't be reached" also the website is down.

    anyone can help plz

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