On October 19, 2021, we have enabled single-sign-on for our Plesk Support Center to provide a seamless login/account experience. This implies that you’ll be able to use a single account across any of our web-facing properties.
If you had already registered your account at Plesk 360 (formerly known as My Plesk) please use one for login. Otherwise please re-register it using the same email address as your existing Zendesk login (support account). It’s essential that you use the same email address on our support center to ensure that your tickets stay attached to the same account.

Mail tab is missing for a subscription

Follow

Comments

6 comments

  • Avatar
    dawood daryabi

    @Pavel Rozental Marcos Paulino Chahin I am not able to view the mail, tools & setting icons or options in my Plesk web hosting edition 

    0
    Comment actions Permalink
  • Avatar
    Gustavo Feijó

    The service is enabled, but still not able to see the Mail tab, nor to include any user with email addresses.

    0
    Comment actions Permalink
  • Avatar
    Ivan Postnikov

    Hello @Marcos, thank you for the notice! Yes, such behavior may be caused mentioned misconfiguration.

    0
    Comment actions Permalink
  • Avatar
    Alisa Kasyanova (Edited )

    @Joerg Odenwald

    I have added the corresponding symptom to the article, hope it makes the article more clear :)

    0
    Comment actions Permalink
  • Avatar
    Joerg Odenwald

    At first I diddn't understand what @Marcos ment, but he was in fact totally right!

    If you set email accounts to 0 in your service plan, there won't be a email tab in subscriptions and domains. Even if mail service is enabled on that domain...

    0
    Comment actions Permalink
  • Avatar
    Marcos Paulino Chahin (Edited )

    Make sure that your subscription plan has a number greater than 0.  This will enable the mail service

    0
    Comment actions Permalink

Please sign in to leave a comment.

Have more questions? Submit a request