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Mail tab is missing for a subscription

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Pavel Rozental
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Plesk for Windows Plesk for Linux kb: technical ABT: Group A

Applicable to:

  • Plesk for Linux
  • Plesk for Windows

Symptoms

  • Mail tab is missing under Plesk > Subscriptions > example.com.

    Or:

    The following error is displayed upon the attempt to access Mail tab:

    PLESK_ERROR: Permission denied

  • Mail service is enabled in the corresponding service plan.

  • In Subscriptions > example.com > Customize, the Mailboxes limit is not set to 0;

  • Subscription example.com is synchronized with its service plan.

  • Mail service is disabled for the subscription:
    Linux:

    # plesk bin subscription -i example.com | grep "Mail service"
    Mail service: Off

    Windows:

    C:\> plesk bin domain -i example.com | findstr "Mail service"
    Mail Accounts
    Mail service: Off

Cause

Database inconsistency.

Resolution

  1. Log in the server via SSH or RDP.

  2. Enable mail service for the affected subscription:
    Linux:

    # plesk bin subscription -u example.com -mail_service true

    Windows:

    C:\> plesk bin domain -u example.com -mail_service true

Comments

6 comments

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  • Avatar
    Marcos Paulino Chahin (Edited )

    Make sure that your subscription plan has a number greater than 0.  This will enable the mail service

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  • Avatar
    Ivan Postnikov

    Hello @Marcos, thank you for the notice! Yes, such behavior may be caused mentioned misconfiguration.

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  • Avatar
    Joerg Odenwald

    At first I diddn't understand what @Marcos ment, but he was in fact totally right!

    If you set email accounts to 0 in your service plan, there won't be a email tab in subscriptions and domains. Even if mail service is enabled on that domain...

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  • Avatar
    Alisa Kasyanova (Edited )

    @Joerg Odenwald

    I have added the corresponding symptom to the article, hope it makes the article more clear :)

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  • Avatar
    dawood daryabi

    @Pavel Rozental Marcos Paulino Chahin I am not able to view the mail, tools & setting icons or options in my Plesk web hosting edition 

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  • Avatar
    Gustavo Feijó

    The service is enabled, but still not able to see the Mail tab, nor to include any user with email addresses.

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