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Mail tab is missing for a subscription

Updated August 09, 2018 13:52

Applicable to:

Plesk for Linux
Plesk for Windows

Symptoms

Mail tab is missing under Plesk > Subscriptions > example.com.

Or:

The following error is displayed upon the attempt to access Mail tab:

PLESK_ERROR: Permission denied
Mail service is enabled in the corresponding service plan.
Subscription example.com is synchronized with its service plan.
Mail service is disabled for the subscription:
Linux:

# plesk bin subscription -i example.com | grep "Mail service"
Mail service: Off
Windows:
C:\> plesk bin domain -i example.com | findstr "Mail service"
Mail Accounts
Mail service: Off

Cause

Database inconsistency.

Resolution

Log in the server via SSH or RDP.
Enable mail service for the affected subscription:
Linux:

# plesk bin subscription -u example.com -mail_service true
Windows:
C:\> plesk bin domain -u example.com -mail_service true

Comments

2 comments

Marcos Paulino Chahin May 02, 2018 10:46 (Edited May 02, 2018 10:50)

Make sure that your subscription plan has a number greater than 0. This will enable the mail service

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Ivan Postnikov May 05, 2018 17:14

Hello @Marcos, thank you for the notice! Yes, such behavior may be caused mentioned misconfiguration.

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