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Mail tab is missing for a subscription

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Pavel Rozental
Updated
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Applicable to:

  • Plesk for Linux
  • Plesk for Windows

Symptoms

  • Mail tab is missing under Plesk > Subscriptions > example.com.

    Or:

    The following error is displayed upon the attempt to access Mail tab:

    PLESK_ERROR: Permission denied

  • Mail service is enabled in the corresponding service plan.

  • Subscription example.com is synchronized with its service plan.

  • Mail service is disabled for the subscription:
    Linux:

    # plesk bin subscription -i example.com | grep "Mail service"
    Mail service: Off

    Windows:

    C:\> plesk bin domain -i example.com | findstr "Mail service"
    Mail Accounts
    Mail service: Off

Cause

Database inconsistency.

Resolution

  1. Log in the server via SSH or RDP.

  2. Enable mail service for the affected subscription:
    Linux:

    # plesk bin subscription -u example.com -mail_service true

    Windows:

    C:\> plesk bin domain -u example.com -mail_service true

Comments

2 comments

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  • Avatar
    Marcos Paulino Chahin (Edited )

    Make sure that your subscription plan has a number greater than 0.  This will enable the mail service

    0
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  • Avatar
    Ivan Postnikov

    Hello @Marcos, thank you for the notice! Yes, such behavior may be caused mentioned misconfiguration.

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