How to add a Plesk email account in Outlook

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Question

How to add a Plesk email account in Outlook?

Answer

Note: in Plesk Obsidian mail autodiscovery has been implemented.

Outlook 2016:

If Plesk Premium Email is not installed in Extensions first enable Autodiscovery and then configure Outlook as follows: Access from Microsoft Office Outlook 2016
If Plesk Premium Email is installed in Extensions configure Outlook as described below:

Note: Plesk Premium Email has its own autodiscovery mechanism. There is no need to enable it in Tools & Settings > Mail Server settings. If it is required to use Plesk's autodiscover mechanism proceed here: [BUG] Mail autodiscover option is not visible in Mail Server Settings.
1. Plesk Premium Email can be installed in the Extensions sections in Plesk: How to manage Plesk extensions (install, disable, remove, update)
2. Open Microsoft Office Outlook.
3. Go to File > Add Account.
4. Select the “Outlook.com or Exchange ActiveSync compatible service” option and then click Next.
5. Specify the following:
  - Your name.
  - Your email address.
  - Mail server. Type your domain name. For example, example.com.
  - User Name. Specify your full email address. Example: johndoe@example.com.
  - Password. This password probably coincides with the password you use for logging in to Plesk.
6. Click Next.
7. If a secure connection is needed refer to step 3 in How to configure a secure connection when setting up a Plesk email account in email client
8. Click Finish.
  
  Once the setup is finished, Microsoft Office Outlook will send you a test email.

Outlook 2019:

If Plesk Premium Email is not installed in Extensions first enable Autodiscovery and then configure it as follows: Access from Microsoft Office Outlook 2019
If Plesk Premium Email is installed in Extensions configure Outlook as follows: Access from Microsoft Office Outlook 2019

Note: Plesk Premium Email has its own autodiscovery mechanism. There is no need to enable it in Tools & Settings > Mail Server settings. If it is required to use Plesk's autodiscover mechanism proceed here: [BUG] Mail autodiscover option is not visible in Mail Server Settings.

How to configure a secure connection when setting up an account in email client

Comments

10 comments

Johannes Fuchs December 12, 2018 13:09 (Edited December 12, 2018 13:12)

We have problems with Outlook 2019 Version of Office365. It does not support our imap/pop & smtp plesk accounts. Is there something special like tls support or dns entries? How to get this Outlook working?

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Artyom Volov December 13, 2018 09:53

Hello @Johannes Fuchs,

Could you specify what errors are shown when you trying to connect to a mailbox on a Plesk server using Outlook 2019? And what configuration is used for that?

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Johannes Fuchs December 13, 2018 11:59

issue solved, TLS1.1+1.2 was not correct enabled in plesk.

done this by # plesk bin server_pref -u -ssl-protocols 'TLSv1.1 TLSv1.2'

now connection is possible, but inbox does not appears. had to uncheck "show only subscribed folder"

https://office-watch.com/2015/imap-problems-in-outlook-after-microsoft-updates/

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Artyom Volov December 13, 2018 12:12

Hello @Johannes Fuchs,

Thank you for the update.

Indeed, not available inbox folder in Outlook is the known issue, glad to hear that you have resolved it.

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SSP March 27, 2019 09:44

Hello,

We have the same issue here with clients using Outlook 2019 Version of Office365. When you send an email from Outlook 2019 Version of Office365 the mail is not synchronized with the sent folder. And we don't know what to do.

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Alisa Kasyanova March 28, 2019 05:57

@SSP
It is difficult to tell the reason of that behaviour without checking the logs and configuration. Please contact support as per https://support.plesk.com/hc/en-us/articles/213608509-How-to-submit-a-request-to-Plesk-support-

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Yan Alaury April 12, 2019 18:01

Hi Plesk Community,

I found a way to solve all my troubles under OUTLOOK 2007 2013 and 2016

When you setup your pop3 account, DO NOT PUT pop.domain.com or mail.domain.com AND ADD THE IP ADDRESS of your DOMAIN

And do the same for the SMTP SERVER.

Into advanced Options POP3: 995 SSL and SMTP: 465 SSL and all will be fine

Have a nice time and tell me if it works for you

The trouble is due to Postfix SNI and OUTLOOK

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Ivan Postnikov April 15, 2019 11:13

Hello @Yan,

Thank you for notice, it may be useful for other Pleskians!

More information may be found in this article.

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Prodesignerch December 11, 2019 16:30

Hello

I am following exactly same steps, but i am getting failed information. this information is not working. i am using SSL with 993 and SSL 465, manually for iMAP.

Can you please advise?

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Yan Alaury December 13, 2019 14:50

Hi Prodesignerch

Read this carefully:

https://docs.plesk.com/en-US/obsidian/administrator-guide/59430/

You have to install POP/IMAP on your server first as IMAP is very different from SMTP

See DOVECOT ;-)

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