Applicable to:
- Plesk Onyx for Linux
- Plesk Onyx for Windows
Question
An email account is hosted in Plesk. How to set up this account in Outlook?
Answer
Note: in Plesk Obsidian mail autodiscovery has been implemented
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In Outlook, click File > Add Account.
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Fill in the fields and click Next. Outlook will set up the account automatically.
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In Outlook, click File > Add Account.
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Select Manual setup or additional server types. Click Next.
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Select POP or IMAP. Click Next.
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Fill in the information. In the example below, we use IMAP account type instead of POP3. For differences between IMAP and POP, visit this Microsoft Office Support documentation page.
In the Incoming mail server and Outgoing mail server (SMTP) fields, specify the domain name, which was used for securing the mail server. If in doubt, contact you service provider for assistance.
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Click More Settings... and switch to the Outgoing Server tab:
- Enable My outgoing server (SMTP) requires authentication with Use same settings as my incoming mail server.
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Switch to the Advanced tab and set up:
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Incoming server:
- IMAP to use port 993 with SSL type.
- POP3 to use port 995 with the option This server requires an encrypted connection (SSL).
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Outgoing server (SMTP) to use port 465 (or 587 if the submission port is enabled) with TLS type.
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Click OK to close the Internet E-mail Settings window, then click Test Account Settings to check configuration.
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Click Next and then click Finish.
Comments
10 comments
We have problems with Outlook 2019 Version of Office365. It does not support our imap/pop & smtp plesk accounts. Is there something special like tls support or dns entries? How to get this Outlook working?
Hello @Johannes Fuchs,
Could you specify what errors are shown when you trying to connect to a mailbox on a Plesk server using Outlook 2019? And what configuration is used for that?
issue solved, TLS1.1+1.2 was not correct enabled in plesk.
done this by # plesk bin server_pref -u -ssl-protocols 'TLSv1.1 TLSv1.2'
now connection is possible, but inbox does not appears. had to uncheck "show only subscribed folder"
https://office-watch.com/2015/imap-problems-in-outlook-after-microsoft-updates/
Hello @Johannes Fuchs,
Thank you for the update.
Indeed, not available inbox folder in Outlook is the known issue, glad to hear that you have resolved it.
Hello,
We have the same issue here with clients using Outlook 2019 Version of Office365. When you send an email from Outlook 2019 Version of Office365 the mail is not synchronized with the sent folder. And we don't know what to do.
@SSP
It is difficult to tell the reason of that behaviour without checking the logs and configuration. Please contact support as per https://support.plesk.com/hc/en-us/articles/213608509-How-to-submit-a-request-to-Plesk-support-
Hi Plesk Community,
I found a way to solve all my troubles under OUTLOOK 2007 2013 and 2016
When you setup your pop3 account, DO NOT PUT pop.domain.com or mail.domain.com AND ADD THE IP ADDRESS of your DOMAIN
And do the same for the SMTP SERVER.
Into advanced Options POP3: 995 SSL and SMTP: 465 SSL and all will be fine
Have a nice time and tell me if it works for you
The trouble is due to Postfix SNI and OUTLOOK
Hello @Yan,
Thank you for notice, it may be useful for other Pleskians!
More information may be found in this article.
Hello
I am following exactly same steps, but i am getting failed information. this information is not working. i am using SSL with 993 and SSL 465, manually for iMAP.
Can you please advise?
Hi Prodesignerch
Read this carefully:
https://docs.plesk.com/en-US/obsidian/administrator-guide/59430/
You have to install POP/IMAP on your server first as IMAP is very different from SMTP
See DOVECOT ;-)
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