How to add a Plesk email account in Outlook




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    Johannes Fuchs (Edited )

    We have problems with Outlook 2019 Version of Office365. It does not support our imap/pop & smtp plesk accounts. Is there something special like tls support or dns entries? How to get this Outlook working?

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    Artyom Volov

    Hello @Johannes Fuchs,

    Could you specify what errors are shown when you trying to connect to a mailbox on a Plesk server using Outlook 2019? And what configuration is used for that?

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    Johannes Fuchs

    issue solved, TLS1.1+1.2 was not correct enabled in plesk.

    done this by # plesk bin server_pref -u -ssl-protocols 'TLSv1.1 TLSv1.2'

    now connection is possible, but inbox does not appears. had to uncheck "show only subscribed folder"

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    Artyom Volov

    Hello @Johannes Fuchs,

    Thank you for the update.

    Indeed, not available inbox folder in Outlook is the known issue, glad to hear that you have resolved it.

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    We have the same issue here with clients using Outlook 2019 Version of Office365. When you send an email from Outlook 2019 Version of Office365 the mail is not synchronized with  the sent folder. And we don't know what to do.

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    Alisa Kasyanova

    It is difficult to tell the reason of that behaviour without checking the logs and configuration. Please contact support as per

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    Yan Alaury

    Hi Plesk Community,

    I found a way to solve all my troubles under OUTLOOK 2007 2013 and 2016

    When you setup your pop3 account, DO NOT PUT or AND ADD THE IP ADDRESS of your DOMAIN

    And do the same for the SMTP SERVER.

    Into advanced Options POP3: 995 SSL and SMTP: 465 SSL and all will be fine

    Have a nice time and tell me if it works for you

    The trouble is due to Postfix SNI and OUTLOOK 




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    Ivan Postnikov

    Hello @Yan,

    Thank you for notice, it may be useful for other Pleskians!

    More information may be found in this article.

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