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Unable to update Plesk: Sub-process /usr/bin/dpkg returned an error code (1): iF mysql-server-5.7

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Renan Moreira
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Plesk for Linux kb: technical ABT: Group B

Applicable to:

  • Plesk for Linux

Symptoms

  • Debian or Ubuntu is used.

  • Unable to update Plesk server due to the following errors in /var/log/plesk/systemupdatestool.log :

    # tail /var/log/plesk/systemupdatestool.log
    Errors were encountered while processing:
    package_name
    E:Sub-process /usr/bin/dpkg returned an error code (1)
    2017-06-28 17:56:57 ERROR: installArchives() failed
    2017-06-28 17:56:57 ERROR: Exited with returncode 1. 

  • Unable to install Plesk micro-updates or updates due to the following error in /var/log/plesk/install/autoinstaller3.log :

    # tail /var/log/plesk/install/autoinstaller3.log
    dpkg: error processing package mysql-server (--configure):
    dependency problems - leaving unconfigured
    No apport report written because the error message indicates its a followup error from a previous failure.
    Errors were encountered while processing:
    mysql-server-5.7
    mysql-server

Cause

Packages are misconfigured or were not properly installed.

Resolution

Warning: Manipulations with the package manager can lead to system inoperability or data loss. Back up the server, proceed with caution or contact professionals if needed.

  1. Connect to the server via SSH.

  2. Configure the packages with the iF attributes:

    # dpkg --configure mysql-server-5.7

  3. Configure the packages with the iU attributes:

    # dpkg --configure mysql-server

  4. Make sure that the packages were successfully configured (they should have the ii attribute):

    # dpkg -l | grep mysql-server
    ii mysql-server-5.7 5.7.18-0ubuntu0.16.04.1 amd64 MySQL database server binaries and system database setup
    iU mysql-server 5.7.18-0ubuntu0.16.04.1 all MySQL database server (metapackage depending on the latest version)

  5. If the issue persists, reinstall the failing package:

    # apt-get install --reinstall mysql-server

  6. Restart update or upgrade tasks.

Comments

2 comments

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    Unknown User

    I don't understand what this means. What exactly you have to enter into the SSH terminal to get a success.
    I typed 'apt-get install --reinstall mysql-server' at the end because I couldn't do anything with the previous steps.
    But again I got the error message:
    Unfulfilled dependencies. Try apt-get -f install without specifying a package (or specify a solution).

    These are The Log Infos on the UI Window:

     

    • 2019-01-10 16:27:50 INFO: pum is called with arguments: ['--update', '--json', '--', 'ca-certificates', 'libapache2-mod-perl2', 'libnss3', 'libnss3-nssdb', 'libruby2.3', 'libsasl2-modules', 'mysql-server', 'mysql-server-5.7', 'mysql-server-core-5.7', 'openssl', 'python3-software-properties', 'ruby2.3', 'sa-compile', 'software-properties-common', 'systemd-sysv', 'tor', 'tor-geoipdb']
    • 2019-01-10 16:27:52 INFO: updating packages: libnss3-nssdb python3-software-properties openssl ruby2.3 mysql-server-5.7 mysql-server nginx-core nginx-common libsasl2-modules libruby2.3 systemd-sysv tor sa-compile libapache2-mod-perl2 tor-geoipdb libnss3 ca-certificates mysql-server-core-5.7 software-properties-common
    • E:Sub-process /usr/bin/dpkg returned an error code (1)
    • 2019-01-10 16:27:54 ERROR: installArchives() failed
    • 2019-01-10 16:27:54 ERROR: Exited with returncode 1.

     

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  • Avatar
    Alexandr Bashurov

    @Wilhelm Ahrendt (Patrick Pehl)

    "Unfulfilled dependencies" is a generic dpkg error message that might not be related to this exact article.
    As per the output, it is possible that the following article should be applied beforehand: Plesk update fails: The following packages have unmet dependencies: nginx.
    This is due to the fact that nginx-core and nginx-common packages must not be installed on Plesk server: they are replaced by the sw-nginx, provided by Plesk.

    Please, note that if it does not resolve the issue, it would be better to create a support request for further investigation as per the following article: How to submit a request to Plesk support?

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