Migration fails on Plesk Multi Server: Failed to restore login of system user for subscription

Created:

2017-06-27 10:35:54 UTC

Modified:

2017-08-16 17:14:21 UTC

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Migration fails on Plesk Multi Server: Failed to restore login of system user for subscription

Applicable to:

  • Plesk Multi Server

Symptoms

Migration fails on Plesk Multi Server:

  ├ Subscription 'example.com'
  │ │
  │ └ error: Failed to restore login of system user for subscription 'example.com'
  │  Migration for that subscription is considered completely failed. No further actions are performed for it.
  │  Migration tools tried to perform operation in 3 attempts: Unable to update username 'example' for subscription 'example.com'

The following error can be found in /usr/local/psa/var/modules/panel-migrator/debug.log :

+|2017-06-27_02:08:52,822|D|MT|core.runners.base|example.com||Execute command on the local server: /usr/local/psa/bin/domain --update example.com -login example -ignore-nonexistent-options
+|2017-06-27_02:08:52,968|D|MT|core.runners.base|example.com||Command execution results:
=|2017-06-27_02:08:52,968|D|MT|core.runners.base|example.com||stdout:
=|2017-06-27_02:08:52,968|D|MT|core.runners.base|example.com||stderr: The command 'domain' is denied on the management node.
=|2017-06-27_02:08:52,968|D|MT|core.runners.base|example.com||
=|2017-06-27_02:08:52,968|D|MT|core.runners.base|example.com||exit code: 6

Cause

Account was removed from the source Plesk server and cannot be re-migrated.

Resolution

Remove the subscription from the target server at Plesk > Subscriptions and re-migrate again.

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