On October 19, 2021, we have enabled single-sign-on for our Plesk Support Center to provide a seamless login/account experience. This implies that you’ll be able to use a single account across any of our web-facing properties.
If you had already registered your account at Plesk 360 (formerly known as My Plesk) please use one for login. Otherwise please re-register it using the same email address as your existing Zendesk login (support account). It’s essential that you use the same email address on our support center to ensure that your tickets stay attached to the same account.

Scheduled backup fails: "Transport error: unable to list directory: Curl error: (67) Login denied: Last FTP response: 530 bad login"

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    Hervé Cuchet

    No Login / password problem on the FTP.
    The backups went well until February 1, when the last Obsedian update was made.
    When I connect in SSH, the only way to access the remote FTP server is the following command: curl -v --ftp-pasv --no-ftp-skip-pasv-ip -u username 'ftp: // backup- server /// '.
    You must add "--no-ftp-skip-pasv-ip" to connect.
    How to add this option in Plesk Obsedian? Thank you.

     

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    Hervé Cuchet

    Below is the error observed since the February update :

    Transport error: unable to list directory: Curl error: (7) Couldn't connect to server: Last FTP request: PASV Last FTP response: 227 Entering Passive Mode (62,210,18,27,249,185) Assurez-vous d'avoir saisi les paramètres de stockage exacts. Vous pouvez vérifier indépendamment à l'aide de la commande : curl -v --ftp-pasv -u username 'ftp://backup-server///

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