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Can't login to Plesk Panel with system user credentials

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George Alibegashvili
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Plesk for Windows Plesk for Linux kb: how-to ABT: Group B

Applicable to:

  • Plesk for Windows
  • Plesk for Linux

Question

Why is it impossible to log in to Plesk with system user credentials?

Answer

The system user accounts are designed to serve FTP/SSH (on Linux) connections only and not used for logging in to Plesk.

To find or create users that can be used to log in to Plesk, go to Subscriptions > example.com > Users

Please refer to the following Plesk Documentation for more information: https://docs.plesk.com/en-US/onyx/administrator-guide/website-management/customer-account-administration/managing-additional-user-accounts.69329/

Comments

5 comments

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  • Avatar
    Ds Thom

    I have a problem in that I recorded the system user accounts and did not get to entering any users into the admin panel once logged on.  Computer froze, had to hard reboot and now I cannot get into the admin panel.  What would be the default credentials used to get me in the first time?  Also, since I did not manually enter a user or credentials I don't know how to use the "forgot password".  I tried my azure account email address and user but that did not work either.

    How can I get into the panel without starting over in azure (delete vm and build new one)?

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    Artyom Baranov

    @Ds Thom,

    Hi! Please check the article How to retrieve/reset a password of the "admin" user in Plesk for Linux? 

    In the Additional Information section, you may also find the instruction for Windows.

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  • Avatar
    Daniel Alonso Roca

    After upgrading to Obsidian 18.0.23, I can't login with any browser. I only see a empty gray screen.

    I can still login using my Andriod Plesk App, but not with Chome, Firefox, Edge or Explorer in any PC.  Always the same blank screen like this.

    I have another server running Plesk Onyx 17.8.11 and I can log in normally.

    Any idea how to resolve it?

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  • Avatar
    Anzhelika Khapaknysh

    @Daniel Alonso Roca,

    The issue like you've faced can be caused by different issues.
    So it requires deep investigation.

    I'd recommend contacting our Support Team for assistance.

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    Red Ie

    Hi Daniel Alonso Roca,

    I have the same issue. Luckily I found your post that you can access it via mobile.
    I open Plesk via mobile and updated the version of my Plesk. After performing update, I've been able to access it again.
    Hopefully this will also resolve your issue.

    Regards,

    Red

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