On October 19, 2021, we have enabled single-sign-on for our Plesk Support Center to provide a seamless login/account experience. This implies that you’ll be able to use a single account across any of our web-facing properties.
If you had already registered your account at Plesk 360 (formerly known as My Plesk) please use one for login. Otherwise please re-register it using the same email address as your existing Zendesk login (support account). It’s essential that you use the same email address on our support center to ensure that your tickets stay attached to the same account.

Can't login to Plesk Panel with system user credentials

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6 comments

  • Avatar
    Ds Thom

    I have a problem in that I recorded the system user accounts and did not get to entering any users into the admin panel once logged on.  Computer froze, had to hard reboot and now I cannot get into the admin panel.  What would be the default credentials used to get me in the first time?  Also, since I did not manually enter a user or credentials I don't know how to use the "forgot password".  I tried my azure account email address and user but that did not work either.

    How can I get into the panel without starting over in azure (delete vm and build new one)?

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    Artyom Baranov

    @Ds Thom,

    Hi! Please check the article How to retrieve/reset a password of the "admin" user in Plesk for Linux? 

    In the Additional Information section, you may also find the instruction for Windows.

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    Daniel Alonso Roca

    After upgrading to Obsidian 18.0.23, I can't login with any browser. I only see a empty gray screen.

    I can still login using my Andriod Plesk App, but not with Chome, Firefox, Edge or Explorer in any PC.  Always the same blank screen like this.

    I have another server running Plesk Onyx 17.8.11 and I can log in normally.

    Any idea how to resolve it?

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    Anzhelika Khapaknysh

    @Daniel Alonso Roca,

    The issue like you've faced can be caused by different issues.
    So it requires deep investigation.

    I'd recommend contacting our Support Team for assistance.

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    Red Ie

    Hi Daniel Alonso Roca,

    I have the same issue. Luckily I found your post that you can access it via mobile.
    I open Plesk via mobile and updated the version of my Plesk. After performing update, I've been able to access it again.
    Hopefully this will also resolve your issue.

    Regards,

    Red

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    kerryho

    Hi,

    I Can't login to Plesk server like this below.

    Then My website has a problem "An unexpected database error occurred. Please try again later.". Please help me to fix this.

     

    Regards,

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