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Email Addresses tab shows incorrect mailbox usage for a mailbox

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Applicable to:

  • Plesk Onyx 17.5 for Linux

Symptoms

  • Email Addresses tab shows incorrect mailbox usage for a mailbox.

  • There is a .Trash directory located inside affected mailbox on a server:

    # ll -ld /var/qmail/mailnames/plesktest.tld/my1/Maildir/.Trash/
    drwx------ 5 popuser popuser 4096 May 29 13:45 /var/qmail/mailnames/plesktest.tld/my1/Maildir/

Cause

This is a Plesk bug with ID PPPM-6617, which is planned to be fixed in future Plesk updates.

Resolution

As a workaround, recalculate mailbox usage via a command-line utility:

1. Log into a Plesk server via SSH.

2. Recalculate mailbox usage with one of the following commands:

  • For one mailbox:

    # doveadm quota recalc -u mailbox@example.com

  • For all the mailboxes on a server:

    # doveadm quota recalc -A

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