Applicable to:
- Plesk Onyx 17.5 for Linux
Note: This article has the reference to the issue with the fix available:
- #PPPM-6617 "Using the mchk utility on a mailbox with non-empty Trash resulted in
the ‘Email Addresses’ tab on the domain page showing a miscalculated size of this mailbox."
Fixed in:- Plesk Onyx 17.5.3 Update 25 16 October 2017 (Linux)
- Plesk Onyx 17.8 Release 17 April 2018
Please consider updating your server:
Symptoms
- Email Addresses tab shows incorrect mailbox usage for a mailbox.
-
There is a
.Trashdirectory located inside affected mailbox on a server:# ll -ld /var/qmail/mailnames/plesktest.tld/my1/Maildir/.Trash/
drwx------ 5 popuser popuser 4096 May 29 13:45 /var/qmail/mailnames/plesktest.tld/my1/Maildir/
Cause
This is a Plesk bug with ID PPPM-6617 , which is planned to be fixed in future Plesk updates.
Resolution
Upgrade to the latest version.
If upgrade is not possible, recalculate mailbox usage via a command-line utility:
1. Log into a Plesk server via SSH .
2. Recalculate mailbox usage with one of the following commands:
-
For one mailbox:
# doveadm quota recalc -u mailbox@example.com
-
For all the mailboxes on a server:
# doveadm quota recalc -A
Comments
2 comments
Bug #PPPM-6617 have been fixed in Plesk Onyx 17.5.3 Update 25
Bug #PPPM-6617 have been fixed in Plesk Onyx 17.5.3 Update 25
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