Cannot create subscription or add hosting to existing subscription: Error: skelmng failed: Access is denied

Created:

2017-06-25 16:52:27 UTC

Modified:

2017-08-16 17:09:30 UTC

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Cannot create subscription or add hosting to existing subscription: Error: skelmng failed: Access is denied

Applicable to:

  • Plesk Onyx for Windows

Symptoms

Cannot create subscription or add hosting to existing subscription:

Error: skelmng failed: Access is denied. (Error code 5) at Open file 'C:\Plesk\VHOSTS\example.com\error_docs\bad_gateway.html' at (VFile::open line 104) at execute console command --setup-skel(vconsoleapp::start line 122) at execute C:\Plesk\admin\bin\skelmng --setup-skel "--vhost-name=example.com" "--user=johndoe" --skip-www-root "--email=admin@example.com" "--skel-dir=C:\Plesk\VHOSTS\.skel\0"(vconsoleapp::run line 139) (Error code 1)

Cause

Incorrect permissions for "%plesk_vhosts%.skel" folder.

Resolution

1. Connect to the server using RDP and go to %plesk_vhosts% folder  (type in this variable in Windows Explorer address field):

vhosts.png

2. Right-click the '.skel' folder and open Security tab.

3. Set the following security permissions:

NT AUTHORITY\NETWORK SERVICE      Deny | Full control
HOSTNAME\psacln                                   Deny | Full control
HOSTNAME\psaserv                                 Deny | Full control
HOSTNAME\psaadm                                 Allow | Read&Execute,List folder contents
NT AUTHORITY\SYSTEM                          Allow | Full control
BUILTIN\Administrators                              Allow | Full control

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