- Plesk Multi Server
- Plesk Onyx 17.5 for Linux
Note: This article has the reference to the issue with the fix available:
- #PPPM-6547 "Creating a subscription with specific web server settings with an API-RPC request resulted in error ‘Unable to update hosting preferences. The user example.tld already exists. Incorrect fields: “login”’."
- Plesk Onyx 17.5.3 Update 11 26 June 2017
Multi Server is installed. Plesk Onyx 17.5.3 Update #10 is installed on all nodes.
When creating a custom subscription (without service plan) either manually or migrating it from another Plesk server using Migrator, the subscription creation task is fails with the following error:
Unable to update hosting preferences. The user example.com already exists. Incorrect fields: "login"
- If find API request on subscription creation in debug log and send it to a standalone Plesk server with Onyx 17.5.3 Update #10, it is failed with the same error.
It is a Plesk bug # PPPM-6547 which was fixed in Plesk Onyx 17.5.3 Update 11 .
For Plesk Onyx 17.5, install the latest Plesk micro-updates .
For Plesk Onyx 17.0 and earlier Plesk versions, consider upgrading to the latest Plesk version .