Applicable to:
- Plesk for Windows
Symptoms
-
Plesk server is behind NAT.
-
Unable to connect to the server over FTP using IP address 203.0.113.2:
CONFIG_TEXT: 530 User cannot log in, home directory inaccessible
-
Unable to open Subscriptions > example.com > File Sharing:
CONFIG_TEXT: Filesharing: Internal error: Error in cURL request: Recv failure: Connection was reset
Unable to load folders list. -
IP address 203.0.113.2 is assigned to the domain
example.com
in Domains > example.com > Web Hosting Settings. -
There are at several public IP addresses Plesk > Tools & Settings > IP Addresses, including 203.0.113.2.
-
IP address 203.0.113.2 does not exist on the server:
C:\> ipconfig | findstr 203.0.113.2
C:>
Cause
Incorrect network configuration.
Resolution
Review network configuration and make sure that the public IP address is assigned to an existent private IP address.
After that, assign domains to the existing IP addresses.
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