Unable to install micro-updates: Unable to execute proc_open: C structured exception: 0xc0000005

Created:

2016-12-28 17:07:27 UTC

Modified:

2017-08-08 13:46:20 UTC

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Unable to install micro-updates: Unable to execute proc_open: C structured exception: 0xc0000005

Symptoms

  1. Unable to install micro-updates:

    update configuration of MySQL 5.1 server...
    MSI: Error! Critical action 'Updating MySQL Server component...' failed:
    Command C:\Plesk\admin\bin\defpackagemng.exe --set "--type=mysqlserver" "--default=mysql51" failed
    ith code 1. Output: Execute mysqlmng --upgrade-local-service failed with error code 1: Starting MySQ    L server...
    Upgrading MySQL server data...
    Execute C:\Plesk\Databases\MySQL51\bin\mysql_upgrade.exe --force "--user=local_mysql_root" "--passw
    rd=*" failed[1]: Looking for 'mysql.exe' as: C:\Plesk\Databases\MySQL51\bin\mysql.exe
    FATAL ERROR: popen("""C:\Plesk\Databases\MySQL51\bin\mysql.exe" "--help" 2>&1 > NUL "", "r") failed
    
      at (execExtUtilChecked line 135)
      at execute console command --upgrade-local-service(vconsoleapp::start line 100)
      at execute C:\Plesk\admin\bin\mysqlmng.exe --upgrade-local-service(vconsoleapp::run line 117)
      at (execPleskUtil line 104)
      at Execute C:\Plesk\admin\bin\mysqlmng.exe --upgrade-local-service(execPleskUtil line 109)
      at doSetPackage(mysqlserver, mysql51)(VPackageManager::doSetPackage line 419)
      at setDefault(mysqlserver, mysql51)(VPackageManager::setDefault line 362)
      at (VPackageManager::setDefault line 381)
      at execute console command --set(vconsoleapp::start line 100)
      at execute C:\Plesk\admin\bin\defpackagemng.exe --set "--type=mysqlserver" "--default=mysql51"(v
    onsoleapp::run line 117)
    
      at (CmdAction::Commit line 415)
      at Execute action Updating MySQL Server component...(executeList line 293)
    Failed to install 'C:\ParallelsInstaller\parallels\PANEL-WIN_12.5.30\dist-msi-Microsoft-2003-i386\m
    sql51-server-configurator.msi': Fatal error during installation. (Error code 1603)
    
    ERROR: The installation of the package 'mysql51-server-configurator' failed with code 1603. (upgrad
    : update configuration of MySQL 5.1 server...)
    Not all packages were installed.
    Please contact product technical support.
    
  2. In Event Viewer > Plesk following error can be found:

    Unable to process impersonate run as command: C structured exception: 0xc0000005
    Execute file name: C:\Program Files (x86)\Parallels\Plesk\admin\bin\plesksrv.exe
    
  3. In %plesk_dir%\admin\logs\php_error.log the following error can be found:

    ERR [panel] Unable to execute proc_open: C structured exception: 0xc0000005<br>   at Plesk impersonation(PipeServer::ServerThread::runAs line 752)<br>   at (zif_plesk_proc_open line 1097):
    0: C:\Plesk\admin\plib\common_func.php3:363
        plesk_proc_open(string 'C:\Plesk\/admin/bin/send-error-report warning', array, NULL null, array)
    1: C:\Plesk\admin\plib\common_func.php3:363
        proc_open_exec(string 'C:\Plesk\/admin/bin/send-error-report warning', array)
    2: C:\Plesk\admin\plib\common_func.php3:173
        util_exec(string 'send-error-report', array, array, string 'proc_open', string 'C:\Plesk\/admin/bin')
    3: C:\Plesk\admin\plib\common_func.php3:95
        smart_exec(string 'send-error-report', array, string 'proc_open')
    4: C:\Plesk\admin\plib\Os.php:91
        Os::exec(string 'send-error-report', array, string 'proc_open')
    5: C:\Plesk\admin\plib\CommonPanel\Exception.php:322
            CommonPanel_Exception::_sendRuntimeReportXML(string 'PleskUtilException', string 'C:\Plesk\admin\bin\defpackagemng --get-services-state failed with code .
    ', string 'C:\Plesk\admin\plib\Service\Agent\Transport\Local\Exec.php', integer '65', integer '0', string '#0 C:\Plesk\admin\plib\Service\Agent\Transport\Local.php(60): Service_Agent_Transport_Local_Exec->process(integer '0', object of type Service_Agent_Command_Exec, object of type Service_Agent_Transport_LocalTransaction)
    #1 C:\Plesk\admin\plib\Service\Agent\Transport\Local.php(26): Service_Agent_Transport_Local->_command(integer '0', object of type Service_Agent_Command_Exec, object of type Service_Agent_Transport_LocalTransaction)
    #2 C:\Plesk\admin\plib\Service\Agent.php(150): Service_Agent_Transport_Local->process(string 'f16c5c5f91f48b42ab1a536f9ee95b85', array)
    #3 C:\Plesk\admin\plib\DefPackageMng.php(41): Service_Agent->commit()
    #4 C:\Plesk\admin\plib\DefPackageMng.php(206): DefPackageMng->_call(string 'get-services-state')
    #5 C:\Plesk\admin\plib\ServiceControl\Windows.php(125): DefPackageMng->getServicesState()
    #6 C:\Plesk\admin\plib\ServiceControl\Windows.php(202): ServiceControl_Windows->parsePackageInfo()
    #7 C:\Plesk\admin\plib\Form\RestartServicesListWin.php(100): ServiceControl_Windows->getServicesList()
    #8 C:\Plesk\admin\plib\cList.php(80): Form_RestartServicesListWin->fetchServiceslist()
    #9 C:\Plesk\admin\plib\cList.php(101): cList->fetchList()
    #10 C:\Plesk\admin\htdocs\server\restart_services.php(45): cList->init()
    #11 C:\Plesk\admin\htdocs\plesk.php(44): require(string 'C:\Plesk\admin\htdocs\server\restart_services.php')', integer '2', string 'b2e8e782394ed67060dbefea9c383560', string '7a0f19820322b6e9f417e08302ee7320')
    6: C:\Plesk\admin\plib\CommonPanel\Exception.php:168
        CommonPanel_Exception::sendNotification(object of type PleskUtilException, integer '2')
    7: C:\Plesk\admin\plib\CommonPanel\Exception.php:178
        CommonPanel_Exception::sendWarningNotification(object of type PleskUtilException)
    8: C:\Plesk\admin\plib\Service\Agent\Transport\Local\Exec.php:67
        Service_Agent_Transport_Local_Exec->process(integer '0', object of type Service_Agent_Command_Exec, object of type Service_Agent_Transport_LocalTransaction)
    9: C:\Plesk\admin\plib\Service\Agent\Transport\Local.php:60
        Service_Agent_Transport_Local->_command(integer '0', object of type Service_Agent_Command_Exec, object of type Service_Agent_Transport_LocalTransaction)
    10: C:\Plesk\admin\plib\Service\Agent\Transport\Local.php:26
        Service_Agent_Transport_Local->process(string 'f16c5c5f91f48b42ab1a536f9ee95b85', array)
    11: C:\Plesk\admin\plib\Service\Agent.php:150
        Service_Agent->commit()
    12: C:\Plesk\admin\plib\DefPackageMng.php:41
        DefPackageMng->_call(string 'get-services-state')
    13: C:\Plesk\admin\plib\DefPackageMng.php:206
        DefPackageMng->getServicesState()
    14: C:\Plesk\admin\plib\ServiceControl\Windows.php:125
        ServiceControl_Windows->parsePackageInfo()
    15: C:\Plesk\admin\plib\ServiceControl\Windows.php:202
        ServiceControl_Windows->getServicesList()
    16: C:\Plesk\admin\plib\Form\RestartServicesListWin.php:100
        Form_RestartServicesListWin->fetchServiceslist()
    17: C:\Plesk\admin\plib\cList.php:80
        cList->fetchList()
    18: C:\Plesk\admin\plib\cList.php:101
        cList->init()
    19: C:\Plesk\admin\htdocs\server\restart_services.php:45
        require(string 'C:\Plesk\admin\htdocs\server\restart_services.php')
    20: C:\Plesk\admin\htdocs\plesk.php:44
    

Cause

Virus infection

Resolution

Cure viruses with antimalware software

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