Backup task hanged on 100% and the next scheduled backup was not started: Curl error (28) : Timeout was reached

Created:

2016-12-28 07:40:33 UTC

Modified:

2017-08-08 13:46:22 UTC

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Backup task hanged on 100% and the next scheduled backup was not started: Curl error (28) : Timeout was reached

Issue Symptoms

Backup task hanged on 100% and the next scheduled backup was not started. The following errors can be found:

INFO: * FTP response timeout
INFO: * control connection looks dead
INFO: * Closing connection 0
INFO: Curl error (28) : Timeout was reached

Conditions

This is an internal issue with ID #PPPM-5471, which is planned to be fixed in future product updates.

Resolution

As the workaround for Plesk 12.0 for CentOS7:

1. Download the custom fix attached.

2. Unpack it

3. Create the backup of /usr/local/psa/admin/sbin/pmm-ras utility:

# cp /usr/local/psa/admin/sbin/pmm-ras /usr/local/psa/admin/sbin/pmm-ras_backup

4. Place an unpacked file to /usr/local/psa/admin/sbin/ directory

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