Website fails to load: 500 Internal Server Error

Created:

2017-06-13 17:33:33 UTC

Modified:

2017-08-16 17:38:11 UTC

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Website fails to load: 500 Internal Server Error

Applicable to:

  • Plesk for Linux

Symptoms

The website fails to load with error:

PLESK_INFO: Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, info@example.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log. /var/www/vhosts/system/example.com/logs/error_log contains the following:

CONFIG_TEXT: [error] [client 203.0.113.2] Request exceeded the limit of 10 internal redirects due to probable configuration error. Use 'LimitInternalRecursion' to increase the limit if necessary. Use 'LogLevel debug' to get a backtrace., referer: http://example.com/

Cause

Incorrect rewrite rules in .htaccess file causing constant redirecting.

Resolution

Review the .htaccess file and edit the rules in order to make the site accessible.

Note: If .htaccess file is not present on any level of httpdocs directory, consider checking subscription directory, e.g. /var/www/vhosts/example.com

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