Domains get suspended after backup: Unable to activate the domain: Either the domain owner or their subscription is suspended.

Symptoms

• Domains get suspended after a scheduled backup process interruption.

• After interruption, it is not possible to enable domains via Plesk. The following error message appears:

  PLESK_ERROR: Error: Some of the selected domains or aliases were not activated.
  Unable to activate the domain: Either the domain owner or their subscription is suspended.

• The option Suspend domains until the backup task is completed is enabled at Tools & Settings > Backup Manager > Schedule.

Cause

This is a Plesk bug with ID PPPM-6472, which will be fixed in future product updates.

Resolution

As a workaround, apply the following steps:

1. Connect to a Plesk server via SSH.

2. Activate the domain with the below command. Replace example.com with an actual domain name:

   # plesk bin site --on example.com

3. If required, disable the option Suspend domains until the backup task is completed.

Related Articles

• Unable to activate a domain in Plesk: The domain cannot be activated because it was disabled by your hosting provider