Unable to activate CloudFlare on a domain: Subdomain not available in DNS zone

Created:

2017-06-12 04:09:04 UTC

Modified:

2017-08-16 16:45:55 UTC

0

Was this article helpful?


Have more questions?

Submit a request

Unable to activate CloudFlare on a domain: Subdomain not available in DNS zone

Applicable to:

  • Plesk Onyx for Linux

Symptoms

  • Subscription created via API-request does not contain 'www' CNAME record in DNS Settings
  • The CloudFlare fails to activate for a domain with an error message:
    Subdomain is not available in DNS Zone

Cause

Bug with ID #PPPM-6499 . It will be fixed in future releases.

Resolution

As a workaround, apply the following:

  • Open Tools & Settings > DNS Templates;
  • Add a 'www' CNAME record to the templates;
  • Apply DNS Template Changes.
Have more questions? Submit a request
Please sign in to leave a comment.