Plesk MultiServer: Service node does not get activated. Activation process hangs

Created:

2016-12-25 17:08:15 UTC

Modified:

2017-08-16 16:04:55 UTC

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Plesk MultiServer: Service node does not get activated. Activation process hangs

Applicable to:

  • Plesk for Linux

Symptoms

The service node in Plesk Multi-Server does not get activated. Activation process hangs on the status "Being activated".

The following error can be found in Plesk:

The node status is Unavailable
The service node cannot connect to the management node, or an unexpected error occurred.
Issues occurred:
  • Curl error: The requested URL returned error: 504 Gateway Time-out

Cause

This is Plesk Multi Server bug with ID #EXTPMS-1216 which is planned to be fixed in future Plesk Multi Server updates.

Resolution

As a workaround do the following:

  1. Dump Plesk Multi Server SQLite database in /usr/local/psa/var/modules/plesk-multi-server/ directory.
  2. Delete all Service node sync tasks from the Plesk Multi Server database.
  3. Switch service node to maintenance mode.
  4. Activate service node.
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