Unable to create server backup: Extension with ID 13 cannot be backuped

Created:

2016-12-24 07:21:22 UTC

Modified:

2017-08-10 15:09:57 UTC

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Unable to create server backup: Extension with ID 13 cannot be backuped

Note: This article has the reference to the issue with the fix available:

  • #PPPM-5480 "Extensions were not included in Plesk backups if there were one or more symlinks in the folder containing the extension’s files."
    Fixed in:
Please consider updating your server:

Symptoms

Unable to create full server backup. The following error is shown:

backup_restore_helper utility returned incorrect result. Extension with ID 13 cannot be backuped. Please, contact your service provider

Cause

Bug #PPPM-5480 . It will be fixed in further Plesk updates.

Resolution

Replace /usr/local/psa/admin/plib/Extension/Driver.php file with fixed one from attachment.

Note: It was tested only on Ubuntu 14.04

Attachments:

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