Plesk shows blank page on login after upgrade

Created:

2017-06-06 23:11:42 UTC

Modified:

2017-08-16 17:22:44 UTC

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Plesk shows blank page on login after upgrade

Applicable to:

  • Plesk Onyx for Windows

Symptoms

  1. Plesk shows blank page when logging in after upgrade;
  2. No errors in log files;
  3. License installation via cli fails with the following error:
    The file init.php is part of Plesk distribution. It cannot be run outside of Plesk environment.

Cause

Corrupted installation of SiteBuilder.

Resolution

Reinstall SiteBuilder:

  1. Create a temporary folder: C:\SB;
  2. Unpack each package using the following command:
    msiexec /a C:\ParallelsInstaller\parallels\SITEBUILDER-WIN_17.0.15\dist-msi-Microsoft-2003-i386\sitebuilder-core.msi TARGETDIR=C:\SB  /qb
  3. Rename the folder %plesk_dir%\sb
  4. Create the folder %plesk_dir%\sb anew and put there all the content from C:\SB ;
  5. Replace %plesk_dir%\sb\config file with the old one;
  6. Launch %plesk_bin%\reconfigurator.exe and run Repair Plesk installation > Plesk File Security .
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